Frequently Asked Questions

How long will my order be ready?

After making the payment and having sent the receipt, the maximum delivery time is 15 business days for orders from Mexico and approximately 30 business days for orders from the rest of the world.

Where is my order confirmation email?

Your confirmation email must be in the email inbox that you provided us at the time of checkout, we also recommend you check the spam / junk mail folder. If you continue without identifying the order confirmation email, please write to us on WhatsApp with your order number and we will gladly solve it.

What are the shipping costs?

National Shipping (Mexico) $159
Local Shipping (Monterrey and Nuevo León metropolitan area) $89
International Shipping (United States, Canada, Spain, Latin America) $159

Do they make international shipments?

Por lo pronto sólo hacemos envíos a todo México, ¡esperamos pronto expandirnos a otros países!

How can I track the shipment of my order?

When your order is shipped to your address, we will send you an email with the tracking code and the scheduled delivery date.

collection points

We have collection points in Monterrey, Nuevo León (Plaza Periferika San Jerónimo and Plaza Cumbres)